All our orders will be dispatched from our warehouse within 48 hours, excluding Sundays.
All orders are sent recorded mail and will take 3-5 working days. If you would like something sooner, please let us know and we will try to arrange a faster delivery for you.
All our orders will be dispatched from our warehouse withing 48 hours, excluding Sundays.
Orders will take 5-7 days to arrive and sent via UPS with a tracking number.
Return & Exchange Policy
We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, please note we will accept returns sent back within 14 days of receipt of your order.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. You will be responsible for your own shipping costs.
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
Sale items: We can not offer refunds on sale items.
Exchanges: We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
Gift vouchers: Please note that gift vouchers are not cash refundable. Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value.
HOW TO RETURN YOUR ODER
To create your return, please email with subject heading 'RETURN ITEM' and provide your order number and name.
You will be fully updated on the progress of your return.
A return request must be created within 7 days of receiving your order.
Please return your parcel as soon as you receive your return paperwork.
Any unauthorised order returned to the warehouse will be returned to sender.
SHIPPING & RETURNS